Accepting Applications
Full-time
On-site
LinkedIn
Posted 1 month, 3 weeks ago
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Job Description
Job Title: Customer Support / Call Center Representative
Company: uPay
Employment Type: Full-time
Workplace Type: On-site
Location: Al Barsha 1, Dubai, United Arab Emirates
Working Hours: 9:00 AM – 6:00 PM
Salary: AED 3,500 – 4,000 per month
Number of Openings: 3
About the Role
uPay is looking for a Customer Support Representative to join our team in Al Barsha 1. This is a dedicated customer service role — not a sales or lead-generation position, and there are no monthly targets to hit. The focus is entirely on listening to customer queries and resolving them efficiently and professionally.
Responsibilities
- Handle inbound calls and messages in a polite, professional, and efficient manner
- Listen to customer queries and assist them accordingly
- Respond to customer requests and clarify information as needed
- Follow up on inquiries that are not resolved immediately
- Go the extra mile to support and engage customers
Requirements
- Fluent in Hindi/Urdu and English (Arabic is an advantage)
- Excellent written and verbal communication skills
- Previous experience in a call center or customer service role required
- Inbound call experience preferred
- Preferred Skills
Familiarity with 3CX, Zendesk, FreshDesk, or Bitrix24
How to Apply