Accepting Applications
Full-time
On-site
LinkedIn
Posted 4 weeks, 1 day ago
2 views
0 applications
Job Description
Job Description
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimize customer complaints and escalations by providing exceptional service and call control
Preferred candidates
- Fresher , 1-3 Years of experience only
- Both side cab facility will be provided
- willing to work in night shift
- Excellent verbal and written communication skills
- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
- Shift will be in any of United States of America time zones
Location- Marathalli , Bengaluru
Please share your resume to Sonam.srivastava@bcforward or WhatsApp me on 6307704739