Customer Support & Office Coordinator

**Help customers succeed and make Storykit an amazing place to work. Join us and be the engine behind both customer happiness and office experience.** At Storykit, we believe great content should never go unseen. Too many overworked marketing and communications teams create brilliant content that disappears after one post. We are here to solve that. We are a tech\-enabled content partner that help B2B companies succeed with their continuous communication. We are not an agency, we are not only a tool \- we combine the two worlds into a unique offering. Now, we’re looking for someone who’s not just passionate about helping customers \- but also about creating a great workplace experience. This is a unique role where customer support meets office coordination and management support. You’ll be at the centre of everything \- helping our users succeed while making sure our office runs smoothly and feels like a place people genuinely enjoy being in. **Why this role is different** This isn’t a typical support role where you just answer tickets. You’ll be: * The go\-to person for both customers, colleagues and management * The one who keeps things running \- whether it's solving a customer issue, fixing a messy subscription, quality checking the output of an AI agent or making sure the office just works A key contributor to the energy, structure, and vibe of Storykit If you like variety, ownership, and being where things happen \- this is for you. **What You’ll Do** **Customer Support** * Support customers via email, chat, and other channels * Help users understand and navigate our tool and solve issues quickly and effectively * Manage activation and deactivation of subscriptions and user accounts * Keep Intercom updated with tickets, documentation, and insights * Improve and maintain support content, chatbot answers and support articles * Collaborate with product and engineering to solve complex issues and share feedback **Office \& Operations** * Take ownership of the daily office experience and company events * Make sure the office is a place people love coming to \- every day * Manage office vendors (cleaning, food, supplies, etc.) * Handle hardware logistics (onboarding/offboarding, distribution, collection) * Manage access to the office and system (badges, keys, the traveling portal, phone subscriptions etc.) **Management Support** * Support management with administrative and operational tasks * Run multiple AI agents and quality check the output * Help coordinate internal processes and logistics * Jump in where needed to keep things running smoothly **What We’re Looking For** * A service\-minded person who genuinely enjoys helping others * Positive energy \- you make things better just by being there * Organized and proactive \- you see what needs to be done and do it * Strong communicator, both written and verbal * Comfortable handling multiple things at once in a fast\-paced environment * Experience in customer support or service (SaaS is a plus) * Fluent in English; Swedish/Scandinavian is a plus **Why join Storykit?** * Be part of a fast\-growing AI company shaping the future of communication * Work in a fun, ambitious, and supportive team * A role with real impact across the entire company * 30 days vacation, pension, wellness allowance, and more At Storykit, you’ll be in an open\-minded environment where responsibility starts on day one. If you want to make a real difference—for both customers and colleagues—this is where you belong. This role is based on\-site, with typical working hours from 08:30 to 17:00\. To help us place the right people in the right role, we believe in science\-based and fair assessment methods. Therefore, as part of our recruitment process, we use assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. Apply today and let’s Storykit it together!