Customer Support Executive

We're looking for

Customer Support Executives

!

Responsibilities:

• Manage customer inquiries and provide timely resolutions via phone, email, and chat.
• Maintain a high level of customer satisfaction by ensuring effective communication and problem-solving.
• Document customer interactions and feedback in the CRM system for future reference.
• Collaborate with team members and other departments to improve customer service processes.
• Stay updated on product knowledge and service offerings to assist customers effectively.

Qualifications :

• Strong verbal and written communication skills in English and local languages.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to handle difficult situations and resolve conflicts effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

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Note:

Relevant applicants will receive an email requesting additional information as part of the next stage. The application process will be completed directly on the team's designated platform, and all subsequent communication and decisions regarding the opportunity are managed by the respective hiring team.)