Customer Support Desk Administrator

**Customer Support Desk Administrator** **Insurance Sector \| Fully Remote \| 4 Days Per Week \| 12 Month Contract \| Outside IR35 \| £200 to £225 per day** **The Role** We are recruiting on behalf of a well\-established client in the insurance sector who are looking for a Customer Support Desk Administrator to join their team on a long term contract basis. This is a junior role and the vision here is genuinely exciting. The right person will come in, learn the business, the software, and the industry from the ground up and over time take full ownership of the support desk function. The goal is for this person to eventually head it up entirely. If you are someone who is ambitious, eager to learn and wants to build something rather than just maintain it, this could be a really great opportunity. **What You Will Be Doing** Taking ownership of the day to day running of the support desk, learning the systems and processes, identifying ways to make things more efficient and building your knowledge of the insurance sector and the software the business uses. Over time you will grow into the person who leads the entire customer support operation. **What they Are Looking For** Excellent customer service and communication skills are a must. Beyond that we are looking for someone who is ready to roll their sleeves up, learn quickly and take real ownership of what they do. Some previous experience in a customer support or helpdesk environment would be great and any knowledge of Freshdesk or the insurance sector would be a real bonus. **Key Skills** **Key Skills** * Excellent customer service skills with a natural ability to communicate clearly and professionally * Strong written and verbal communication skills * Previous experience in a customer support, helpdesk or client facing role * Comfortable learning new software and systems quickly * Highly organised with the ability to manage and prioritise a busy workload * A proactive mindset with a genuine desire to improve processes and ways of working * Ambition to grow and develop within a role over the long term * Experience with Freshdesk or a similar helpdesk platform would be a real advantage * Any knowledge of or exposure to the insurance sector, particularly the London market, would be highly desirable **The Detail** Fully remote 4 days per week,12\-month contract with long term intentions Outside IR35 £200 to £225 per day **Interested?** Please send over your updated CV.