Customer Success and Operations Associate (Inbound Calls)

**About Us** **SMB Deal Hunter** is the fastest\-growing media\-first investment platform in small business mergers and acquisitions (M\&A). Each week, we connect a network of over 200,000 buyers, operators, and investors. Our mission is to revolutionize how small businesses and entrepreneurs access opportunities in the M\&A space. We prioritize innovation, accessibility, and impactful outcomes for all stakeholders. **About the Role** We're looking for a high\-energy, organized, and personable Customer Success Associate to join our team. This is an entry\-level role, perfect for a recent grad or someone with 0–2 years of experience who's eager to learn. This is a phone\-heavy role (5–10 inbound calls/day) where you’ll speak directly with business owners, guide them through our process, and ensure they have a great experience entering our network. You’ll be the first point of contact for sellers—setting the tone, building trust, and helping us maintain high\-quality deal flow. If you're someone who is confident on the phone, quick to learn, and excited about business and entrepreneurship, this is a great opportunity to get hands\-on exposure to the world of M\&A from day one. **What You’ll Do** * Take **inbound calls from business owners** (5–10/day) * Ask structured questions to understand their business (revenue, operations, goals, etc.) * Build quick rapport and make sellers feel comfortable and confident * Log and organize information cleanly in our systems * Match sellers with the right buyers in our network * Follow up with sellers as needed to keep things moving * Ensure a smooth, professional experience from first call onward **What We’re Looking For** * **Strong communicator,** especially on the phone * **High energy \+ personable** \- people naturally feel comfortable talking to you * **Organized \+ detail\-oriented** * **Fast responder** \- you don’t let things slip * **Curious about business** \- you like understanding how companies work * Comfortable following a structured process **What This Is (and Isn’t)** * This is not a hard sales role — sellers are not paying us * This *does* require confidence guiding conversations and asking good questions * This is not just email or chat support — you’ll be on the phone daily **Who This Is For** * Recent grads (business, communications, finance, or any field — degree not required) * Early\-career candidates (0–2 years) who want hands\-on exposure to real businesses * People with strong people skills and a hunger to learn * Individuals with a genuine interest in business, entrepreneurship, or investing (you’re curious how companies work) You don’t need experience in M\&A, finance, or sales — we’ll train you on everything — but this role is best suited for someone who is excited to learn about businesses and speak with owners daily. **Bonus (not required):** * Experience in customer success, sales, or support **Compensation** * **$3,000 – $3,500 CAD/month base** * **Performance bonus** based on activity (calls handled, response times, follow\-ups), quality (clear notes, accurate info, professionalism), and ownership (staying on top of tasks, not letting things slip) * 1099 contractor role * Fully remote **Why This Role Is Interesting** * Speak directly with **real business owners** * Get exposure to **how businesses are bought and sold** * Work in a fast\-paced, entrepreneurial environment * Opportunity to grow into other roles over time **How to Apply** Please email hiring@smbdealhunter.xyz with: 1. Your resume 2. A **1–2 minute Loom video** telling us about your background, why you’re interested in this role, and something fun or interesting about you 3. **Use the subject line:** *“I’m your next Customer Success and Operations Associate”* We include this requirement intentionally to see who pays attention to detail. Applications that do not follow this instruction will not be considered.