Customer Solution Specialist - Contractor Desk

Location: The Vic, Salford Quays Contract: Permanent \| 35 hours per week Working hours: Monday\-Sunday between 6am and Midnight (including weekends and Bank Holidays) At RAC, we’re all about being there for our customers when they need us most and we’re looking for a Customer Solution Specialist \- Contractor Desk to join our welcoming CSC team at Salford Quays. If you enjoy talking to people, staying calm under pressure and genuinely making a difference when it matters, this could be a great fit for you. What you’ll be doing: You’ll be at the heart of our Contractor Desk, speaking with customers, RAC patrols, contractors and flatbed drivers. You’ll handle a mix of inbound and outbound calls, sharing key updates such as ETAs, gathering essential information and ensuring everyone has what they need before arriving at a breakdown. You’ll also be responsible for meeting SLA and KPI targets, including productivity, downtime and complaint compensation. You’ll be supported by a collaborative team that works together to achieve the best outcomes. What we’re looking for: You’ll thrive in this role if you: * Enjoy speaking to people and delivering great service with empathy and confidence * Can stay calm and focused in a fast‑paced, sometimes high‑pressure environment * Are comfortable using multiple systems and have good PC and keyboard skills * Communicate professionally with both colleagues and customers * Take initiative and enjoy solving problems before they escalate Why you'll love working for us: * Bonus scheme \- Boost your earnings by up to 30% monthly * Share in our success \- All our employees are awarded shares, at no cost, so their share is in the success of growing our business * Free RAC Ultimate breakdown cover \- From your very first day * Car salary sacrifice scheme \- Includes electric vehicle options (after 12 months) to help you save on tax * Generous holidays \- 23 days plus bank holidays (rising to 25 with service) * Pension \& life cover \- Up to 6\.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) * Wellbeing support \- 24/7 confidential support helpline for you and your family * Exclusive discounts \- Save on tools, tech, holidays and more through our Orange Savings portal Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4\.5\-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.