Customer Services Representative

Are you a confident communicator who loves connecting people to solutions? **Hair Club** is expanding its Karachi team and looking for a driven **Customer Services Representative** to be the first point of contact for clients on their hair restoration journey. You will work with a ready pool of warm leads — no cold prospecting — calling, nurturing, and converting interested individuals into scheduled consultations. Your role doesn't stop at booking; you'll also follow up post\-consultation to support clients through the next steps. 📋 **What You'll Do** ✅ Call pre\-qualified leads from our existing database and schedule consultations with Hair Club specialists ✅ Build rapport with potential clients, address their queries, and guide them with empathy and professionalism ✅ Follow up with clients after consultations to ensure a smooth experience and support conversion ✅ Maintain accurate records of all interactions in the CRM and meet daily/weekly appointment targets ✅ Collaborate with the team to improve outreach quality and overall client satisfaction 🎯 **Who We're Looking For** 🔹 Excellent verbal communication skills in Urdu and/or English — confident, clear, and persuasive on calls 🔹 Prior experience in telesales, outbound calling, or customer service is a strong advantage 🔹 Comfortable with CRM tools and basic computer applications 🔹 Goal\-oriented with a positive attitude, high empathy, and the ability to handle objections gracefully 🔹 Minimum Intermediate / FA level education; a background in healthcare, wellness, or beauty is a plus 💰 **Excellent salary package for the right candidate.** 📍 Location: Karachi \| 🕐 Full\-time \| On\-site \#Hiring \#Karachi \#CustomerService \#HairClub \#AppointmentsCoordinator \#JobAlert \#NowHiring \#Hair Club (Pvt) Ltd.