Accepting Applications
Full-time
On-site
LinkedIn
Posted 1 week, 1 day ago
4 views
0 applications
Job Description
Our client
**Flowtel Networks**
is hiring a Customer Services Representative in Lahore.
**Responsibilities:**
\- Respond promptly to customer inquiries via phone, email, or in person.
\- Handle and resolve customer complaints efficiently.
\- Provide accurate, valid, and complete information by using the right methods/tools.
\- Process orders, forms, applications, and requests.
\- Follow up to ensure resolution of customer issues.
\- Keep records of customer interactions, process customer accounts, and file documents.
\- Collaborate with team members and departments to improve customer experience.
\- Maintain a positive, empathetic, and professional attitude toward customers at all times.
**Requirements:**
\- Proven customer support experience or experience as a Client Service Representative.
\- Strong phone contact handling skills and active listening.
\- Familiarity with CRM systems and practices.
\- Customer orientation and ability to adapt/respond to different types of characters.
\- Excellent communication and presentation skills.
\- Ability to multitask, prioritize, and manage time effectively.
\- Ability to work in\-person full\-time during business hours.
**Qualifications:**
\- High school diploma or equivalent; a college degree is a plus.
\- 1\-2 years of experience in a customer service role.
\- Proficient in English; additional languages will be an advantage.
\- Comfortable using computers and familiar with using office software.
**Benefits:**
\- Competitive salary and benefits package.
\- Opportunities for professional growth and development.
\- Friendly and supportive work environment.