Customer Service Support Manager

**Customer Services Manager** **Guildford** **£37,000** An excellent opportunity for an experienced Customer Services Manager to lead a fast paced customer service team, ensuring a smooth end\-to\-end customer experience from order processing to aftercare. **Key Responsibilities** * Manage daily fulfilment operations, including order processing and routing * Oversee customer service across multiple channels and handle escalations * Monitor performance against KPIs (SLAs, accuracy, customer satisfaction) * Lead, coach, and develop operational teams * Identify and implement process improvements * Work with internal teams to ensure efficient service delivery **About You** * Proven experience in team management in a customer services environment * Strong leadership and organisational skills * Customer\-focused with excellent communication * Analytical and confident using data to drive decisions * Experience with CRM or similar systems **Qualifications** * GCSEs/A\-Levels (or equivalent) * Relevant management or improvement qualifications desirable