Customer Service Specialist – Hebrew Speaker (Remote)

**Location:** Remote **Start Date:** May 18, 2026 (Tentative) **Contract:** Freelance cooperation agreement **Timeline:** Temporary campaign (minimum 3 months) **Hourly Rate:** €14/hour **About TalentWorldGroup** **At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long\-term opportunities for professionals passionate about customer support and healthcare communication.** **About The Role** **We are looking for a Customer Service Specialist (Hebrew speaker) to support clinical trial campaigns by communicating with potential patients and providing accurate, empathetic information across multiple regions (Israel, UK, US).** **Key Responsibilities** * Support inbound and outbound communication with potential clinical trial participants * Provide clear information and guide patients through screening processes * Document interactions in CRM systems * Maintain high\-quality communication and compliance standards **Mandatory Requirements** * 2–4 years of call center or customer support experience * Fluent Hebrew (C2\) * High\-level English (C1/C2\) * Excellent verbal and written communication skills * Experience in healthcare or the medical industry is a plus * Familiarity with CRM practices and online collaboration tools **Work Schedule** * Operating hours: Flexible (Local Time \& Eastern Time coverage) * Expected workload: 2 hours per day * Weekdays only **Training** * 1–2 hours per day (Eastern Time) * Start date: May 18, 2026 (Tentative) **Technical Requirements** **Internet:** Stable wired broadband connection **Hardware** * Processor: Minimum 1\.8GHz (64\-bit preferred) * RAM: 8GB or more * Storage: Minimum 10GB free * Screen: 1920×1080 resolution preferred * Wired USB headset **Operating System** * Windows 11 or later * macOS 14 or later **What We Offer** * Hourly rate: €14 * 100% remote work * Flexible, project\-based assignments * Long\-term collaboration opportunities * Career development and learning paths * Gamification program (performance\-based bonuses and paid holiday hours) * Freelance cooperation agreement **Join Us** **If you are customer\-focused, tech\-savvy, and thrive in a fast\-paced remote environment, we'd love to hear from you.**