Customer Service Representative

**Description** Vortex Doors, America’s highest quality and most customer\-centric commercial and industrial door installation \& repair company, is seeking a dedicated and customer\-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience. **Job Responsibilities** * Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance. * Problem\-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member. * Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system. * Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites. * Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers. **Great Reasons to Work at Vortex** * Hourly salary based on experience * Career Advancement opportunities * Positive Work Environment * Recognitions and Rewards * Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO **Work Environment** * Regular shifts are available between Vortex business hours of 7:00 AM \- 5:30 PM; Monday through Friday. * Position requires you to be available to work in the office at the service center, not remotely * Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. * Must have the ability to walk short distances and sit for prolonged periods of time. * Noise level is moderate in an office environment. * Must be able to lift up to 15 lbs. **Requirements** * High school diploma or equivalent; AA/BA preferred. * One (1\) – three (3\) years of customer service experience, or administrative background preferred. * Excellent communication and interpersonal skills. * Strong problem\-solving and decision\-making abilities. * Attention to detail and accuracy in data entry. * Ability to work in a fast\-paced environment and able to prioritize tasks. * Patience, empathy, and a customer\-centric mindset. * Ability to work effectively in a team and handle high\-stress situations with professionalism. * Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.