Customer Service Representative

Position: Customer Support Representative Shift: Night Shift Location: Office \# 512, Fifth Floor, 6th Road Center, Satellite Town, Rawalpindi Employment Type: Full\-Time We are seeking a dedicated and experienced Customer Support Representative to join our team. This role requires a customer\-focused individual with excellent communication skills and a proactive approach to solving customer issues. If you are passionate about delivering exceptional service and thrive in a fast\-paced environment, we would love to hear from you. Key Responsibilities: * Call Handling: Professionally manage inbound and outbound calls to address customer inquiries, resolve issues, and provide information. * Email Support: Respond to customer emails promptly and accurately, ensuring their concerns are addressed effectively. * Maintain detailed records of customer interactions, ensuring accurate and up\-to\-date information. * Collaborate with internal teams to escalate and resolve complex issues. * Proactively learn about company products, services, and processes to provide comprehensive support to customers. Required Qualifications: * Experience: Minimum of 1 years of experience in a customer support role or a related field. * Skills: * Strong call\-handling skills with the ability to manage multiple inquiries efficiently. * Proficiency in email communication with attention to grammar and professionalism. * Ability to quickly learn and adapt to new systems, tools, and processes. * Availability: Willingness to work during night shifts to align with business requirements. What We Offer: * Competitive salary and benefits package. * Comprehensive training to support your professional growth. * A supportive work environment with opportunities for career advancement. If you are a quick learner with a passion for helping customers and meet the above qualifications, we encourage you to apply and become a valuable part of our team. -