Accepting Applications
Full-time
On-site
LinkedIn
Posted 3 months, 1 week ago
19 views
0 applications
Job Description
Position: Customer Service Representative
Location: 1000 Summit Dr, Milford, OH 45150 (Onsite)
Duration: FTE/ Direct Hire
Job Description:
- Handle inbound calls and email services inquiries on queries such as:
- Process \& status of Estimate or Supplement
- Payment Status - Rental, Tow, Property Damage
- Payment Issuance
- Analyzing Payments - Void and Reissue requests
- Status of Estimates, send copy, advise assignment submission instructions
- Supplement or Estimate stuck in process
- Status of Deductible
- Status on Rental
- Advise status on Tow
- Advise status on Total Loss
- Supplements not Approved, advice on supplement process
- Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)
- To have good data entry skills
- To have good system skills in Excel, Word and Outlook to ensure clearance of high volumes
- Expertise in Auto Claims area will be an advantage