Job Description
About The Company Optum Insight is a leading organization dedicated to transforming the healthcare industry through innovative data management and technology solutions. Our mission is to improve the flow of health data and information, creating a more connected and efficient healthcare system. We work tirelessly to eliminate friction between care providers, payers, and consumers by leveraging industry expertise and cutting-edge technology. Our efforts aim to reduce healthcare costs, enhance risk management, improve quality of care, and support revenue growth for our clients. As part of UnitedHealth Group, we are committed to making a positive impact on health outcomes and delivering value-driven solutions that benefit communities nationwide.
About The Role We are seeking a dedicated Telehealth Customer Service Representative to join our team in a remote capacity. This full-time position offers the flexibility to work from anywhere within the United States, providing vital support to patients navigating telehealth services and patient portals like MyChart. The ideal candidate will possess excellent communication skills, a strong understanding of healthcare processes, and a passion for delivering exceptional customer service. You will be responsible for assisting patients with login issues, troubleshooting telehealth appointments, and guiding them through the use of digital health tools. This role is critical in ensuring a seamless patient experience, maintaining compliance with HIPAA regulations, and supporting the overall mission of improving healthcare access and quality.
Qualifications
- High School Diploma or GED
- Must be 18 years of age or older
- At least 1 year of healthcare customer service experience
- Experience working in a call center or handling high volumes of inbound/outbound calls
- Proficiency with computer applications and Windows PC systems
- Ability to complete a four-week training program conducted during standard business hours
- Flexibility to work various 8-hour shift schedules, including evenings and weekends
- Reliable high-speed internet connection and a dedicated work area
Responsibilities
- Answer a high volume of calls from patients or their representatives with professionalism and empathy
- Provide login assistance and customer support for patients using the MyChart portal
- Ask relevant questions and actively listen to identify specific issues or concerns
- Document all interactions accurately within computer systems
- Assist patients in navigating the MyChart portal and troubleshooting telehealth appointments
- Support patients in setting up new accounts and resolving technical issues
- Ensure compliance with all HIPAA and data security regulations at all times
- Maintain a positive and professional attitude while managing multiple applications and tasks
- Participate in ongoing training and development to stay current with healthcare technology and processes
Benefits
- Competitive hourly pay ranging from $16.15 to $28.80, based on experience and location
- Comprehensive benefits package including health, dental, and vision insurance
- Incentive and recognition programs to reward performance
- Participation in stock purchase and 401(k) retirement plans
- Paid training during standard business hours to ensure readiness for the role
- Flexible work schedules to promote work-life balance
- Opportunities for career growth and development within the organization
Equal Opportunity
UnitedHealth Group is an Equal Employment Opportunity employer. We are committed to fostering an inclusive environment where all qualified applicants receive consideration for employment without regard to race, national origin, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. We promote diversity and equal opportunity and do not discriminate against any individual in employment decisions.