Customer Service Representative

**About QuadReal Self Storage Management** QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Calgary and Greater Vancouver, and operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and safe and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers. www.mapleleafstorage.com **About QuadReal Property Group** QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98\.5 billion. From its foundation in Canada as a full\-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com Maple Leaf Self Storage has been serving Canadian families and businesses for over 40 years and is a leading self storage developer, owner, and real estate manager in Canada. We are committed to delivering exceptional customer experiences while maintaining clean, secure, and professionally managed storage facilities. We are currently seeking a **Customer Service Representative** to support our locations. This role will work across multiple stores to provide coverage and operational support where needed. The successful candidate will enjoy working in a dynamic environment, supporting different teams, and helping customers find the best storage solutions for their needs. Our Customer Service Representatives play a key role in creating a positive experience for our clients by helping them find the best storage solutions for their needs. If you enjoy working with people, solving problems, and being part of a small, collaborative team, this may be the role for you. **What You’ll Do** * Provide outstanding customer service in person, over the phone, and by email. * Assist customers in selecting appropriate storage solutions and unit sizes. * Follow up on inquiries, confirm reservations, complete rental agreements, and update customer records. * Promote and sell retail merchandise such as boxes, locks, and other moving supplies. * Collect rental payments and follow up on outstanding accounts when required. * Complete daily administrative tasks and reporting. * Conduct regular inspections of storage units to ensure they are clean, secure, and customer\-ready. * Maintain the overall appearance of the facility by performing light cleaning, organizing moving carts, and removing debris. * Travel between designated locations to provide operational support and staff coverage as required. **What We’re Looking For** * High school diploma and/or some post\-secondary education. * Previous experience in customer service, retail, or sales. * Strong interpersonal, written, and verbal communication skills. * Professional telephone manner and customer\-focused approach. * Proficiency with Microsoft Office and the ability to learn new software systems. * Ability to work independently and as part of a team. * Flexibility to travel between multiple store locations and work weekends when required. * Valid driver’s license is an asset **What We Offer** * A career with an established company in a growing industry. * Competitive hourly wages and incentive opportunities. * Career progression opportunities including training and development programs. * A supportive and team\-oriented work environment. * Employee discounts on storage and retail merchandise. **Employment Details** * Job Type: Full\-time, Permanent * Location: Ontario (supporting multiple store locations) * Pay: $20\-$25 per hour Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance\-based incentive plan, comprehensive health \& dental benefits, pension plan, and paid time off. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity. We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities. We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions. Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes. QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting \#, your name and your preferred method of contact.