Customer Service Representative

PulseMediaNL is seeking a reliable and customer\-oriented Customer Service Representative to join our remote team. This role is essential for assisting customers, resolving inquiries, and ensuring a seamless and positive customer experience across all touchpoints. **Responsibilities** * Customer Interaction \& Support * Respond to customer inquiries via email, chat, and phone in a timely and professional manner * Provide clear and accurate information about products, services, and company policies * Assist customers with orders, account updates, and general inquiries * Handle complaints and resolve issues with empathy and efficiency **Issue Resolution \& Follow\-Up** * Investigate and resolve customer concerns while maintaining a high level of satisfaction * Escalate complex or unresolved issues to the appropriate teams * Track and document customer interactions in internal systems * Follow up with customers to ensure issues are fully resolved **Customer Experience \& Engagement** * Deliver a positive and consistent customer experience aligned with company standards * Gather and relay customer feedback to improve products and services * Support customer retention through professional and helpful service * Contribute to building strong customer relationships **Systems \& Administrative Support** * Use CRM and support tools to manage and document customer interactions * Maintain accurate records and ensure data integrity * Assist with updating FAQs, help center content, and internal documentation * Follow established processes and service guidelines **Requirements** **About the Ideal Candidate** * 1–2 years of experience in customer service or a similar role * Strong communication and interpersonal skills * Ability to handle multiple tasks and prioritize effectively * Problem\-solving mindset with attention to detail * Professional, patient, and customer\-focused attitude * Comfortable working in a remote environment * Familiarity with CRM systems and support tools is a plus * Basic proficiency in Microsoft Office Suite or similar tools * High school diploma or equivalent required; additional education is a plus * What We Offer * Meaningful contribution through direct customer interaction and support * Remote\-first flexibility to support work\-life balance * Opportunities for growth and skill development * Collaborative and supportive team environment * Competitive compensation aligned with experience * Long\-term stability within a growing and service\-oriented organization **Diversity \& Inclusion** We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute. All qualified applicants are encouraged to apply.