Accepting Applications
Full-time
On-site
Posted 1 hour, 15 minutes ago
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0 applications
Job Description
Our client is a well\-established
**manufacturing company with decades of industry experience**
, recognized for delivering high\-quality products and exceptional customer service. We are seeking a
**Customer Service Professional**
to provide critical support to their sales and production teams.
The ideal candidate comes from a
**manufacturing environment**
, and strong proficiency with tools like
**Google Workspace, Excel, CRM, ERP, and pricing/quotation systems**
.
**Key Responsibilities:**
* Act as the primary point of contact for customers, handling inquiries via phone and email.
* Process orders accurately and efficiently, ensuring on\-time delivery and customer satisfaction.
* Collaborate with sales, production, and logistics teams to resolve issues and provide updates to customers.
* Manage documentation related to customer accounts, orders, and shipments.
* Proactively communicate with customers regarding product availability, lead times, and order status.
* Support the sales team with quotes, product information, and after\-sales service.
* Handle customer complaints or concerns professionally, working toward timely resolution.
* Contribute to process improvements to enhance customer experience and operational efficiency.
**Qualifications \& Experience:**
* Experience working for a
**manufacturing company**
is a
**MUST**
* Familiarity with
**CRM, pricing, and quotation systems**
.
* Strong proficiency in
**Excel, Google Workspace**
, and general office software.
If this sounds like a fit, or if you’d like to explore the opportunity confidentially, feel free to message me directly, email me at sando.vincent@professionalstaffing.ca or apply directly here.
This position reflects a current vacancy with one of our clients. Our Recruiters combine their expertise and AI\-enabled technology in the recruitment process
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