Accepting Applications
Full-time
On-site
LinkedIn
Posted 3 weeks, 5 days ago
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0 applications
Job Description
**Job Profile\- Customer Support Executive**
**Job Location: Gurugram, Haryana only (On\-site)**
**Qualification\- Graduation Mandatory**
**Salary\- 2\.5 \- 4 LPA \+ Incentives**
**Working Days\- 6 days working with roster off.**
**Contact Person \- HR Anjali \- What's app your resume to 8826269231**
**Interview Mode \- Face to Face only (No virtual rounds)**
**Job description**
Policy Bazaar is looking for dynamic and customer\-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
**Key Responsibilities:**
* Handle inbound and outbound calls to address customer queries and concerns.
* Provide accurate information regarding insurance policies, premium calculations, and policy status.
* Escalate unresolved queries to the appropriate internal teams and ensure timely follow\-up.
* Maintain customer records by updating information in the CRM system.
* Ensure customer satisfaction through professional communication and problem\-solving.
* Meet daily, weekly, and monthly targets set by the team lead.
**Required Skills:**
* Excellent communication skills (verbal and written) in English and Hindi.
* Ability to handle customer queries efficiently and politely.
* Basic computer knowledge and proficiency in MS Office and email.
* Patience and empathy to manage difficult or irate customers.
* Prior experience for customer support role.
* Freshers and experience both can apply.
* Minimum education: Graduate.
* Salary package 2\.5 LPA to 4 LPA.
Interested candidates can share their resume to
**anjalikumari@policybazaar.com**
or
What's app to
**8826269231\.**
**Regards,**
**HR Anjali**
**Policy Bazaar**
**We are looking for Immediate joiners**
.