Accepting Applications
Full-time
On-site
LinkedIn
Posted 2 weeks, 2 days ago
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Job Description
Contact Person : HR Neetu Mehta - 7042547373
Job Profile- Customer Support Executive
Job Location: Gurugram, Haryana only (On-site)
Qualification- Graduation Mandatory
Languages- Malayalam/English
Salary- 2.5 - 4 LPA + Incentives
Working Days- 6 days working with roster off.
Job description
Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience for customer support role.
- Freshers and experience both can apply.
- Minimum education: Graduate.
- Salary package 2.5 LPA to 4 LPA.
Interested candidates can share their resume to
neetumehta@policybazaar.com
or
What's app to 7042547373
Regards,
HR Neetu Mehta
Policy Bazaar