Job Description
Job Title: Customer Service Representative II
Location: Nisku, Alberta, Canada T9E 1K7
Work Arrangement: Onsite
Employment Type: Contract
Duration: 6 Months (Possible Extensions)
Domain: Customer Service / Order Management / Operations
Pay Rate: $18.00 - $21.00/hr.
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Safety Sensitive Role: Yes
Deadline: 7/16/2026
Skills Required
Primary (Must-Have):
- 3–5 years of customer service or administrative experience
- Experience with order processing and customer support functions
- Strong verbal and written communication skills
- Strong problem-solving and analytical abilities
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer relationship and communication skills
- Knowledge of billing processes and customer account management
- Ability to work cross-functionally with internal teams
Secondary (Good to Have):
- Experience with ERP systems (ERP-LX preferred)
- Experience with SAP and Salesforce
- Knowledge of Accounts Receivable and collections processes
- Familiarity with ISO9001 procedures and work instructions
- Associate degree or some college education
Position Overview
The Customer Service Representative II serves as the primary point of contact for customers, providing high-quality support related to pricing, order processing, warranty claims, and billing inquiries. This role works closely with internal teams to ensure customer satisfaction, maintain compliance with established procedures, and support day-to-day operational activities.
Roles \& Responsibilities
- Serve as the first point of contact for customer inquiries and requests
- Provide accurate part, pump, and motor quotations
- Maintain professional communication and ensure customer satisfaction
- Process orders utilizing ERP systems
- Maintain Quote Logs and Production Order Tracking databases
- Provide order status updates and manage customer communication records
- Process change orders, including address changes, delivery schedules, and carrier modifications
- Assist with warranty claim processing
- Support credit memo and no-charge requests
- Resolve invoice billing issues and discrepancies
- Assist sales teams with customer support activities
- Prepare and maintain customer communication folders
- Adhere to ISO9001 customer service procedures and work instructions
- Perform export compliance activities as required
- Assist with Accounts Receivable collection dispute resolution
- Perform additional duties assigned by management
Minimum Qualifications
- High School Diploma or equivalent required
- 3–5 years of customer service, operations, or administrative experience
- Strong financial and accounting knowledge
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office applications
- Ability to work effectively in a fast-paced environment
Preferred Qualifications
- Associate degree or some college education
- Experience with ERP systems, preferably ERP-LX
- Experience with SAP and Salesforce
- Knowledge of billing, invoicing, and collections processes
- Experience working in manufacturing or industrial environments
Work Environment
- Onsite office environment
- Frequent interaction with customers, sales teams, and internal departments
- Fast-paced customer service and operations setting
- Collaborative team environment requiring strong organizational and communication skills
Benefits:
Medical | Dental | Vision | 401(k) | Paid Sick Leave
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
Disclaimer:
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.