Customer Service Representative

**Company description** Onepilot is an innovative company specializing in **outsourcing customer support** . Built on a modern and **human\-centered** vision, we provide a turnkey solution to help businesses manage customer relationships efficiently and with high quality. Our mission is to ensure a flawless customer experience for our customers. At Onepilot, we collaborate with **freelance agents** trained to meet each client's specific needs. These agents, compensated based on performance with a quality bonus system, embody our commitment to excellence. We are dedicated to offering them a flexible, transparent, and enriching work environment. **Job Description** As a Onepilot agent, you’re a **freelance** in charge of helping our clients’ consumers with their requests. After completing e\-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via **email, chat, or call.** You work from **home** , and will be paid for **each ticket solved** . The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between $1 and $2\. On average our agents earn $15 an hour. **🔧 What you will do:** Support customers via email, chat or phone Use tools and resources to deliver quick and accurate support Ensure satisfied customers with clear and friendly communication **✅ What we are looking for:** Fluency with digital tools and platforms Strong problem\-solving skills and excellent written and verbal communication Available at least 20 hours a week **🎁 What we offer:** Payment per ticket solved (performance\-based) Flexible home working \- you set your own schedule On average, you will earn $15 per hour Training and ongoing support to help you succeed **📝 Ready to get started?** Our quick application takes just 15 minutes.