Customer Service Representative / Move Dispatcher - Remote (U.S. Moving & Transportation Industry)

Customer Service Representative / Move Dispatcher — Remote (U.S. Moving \& Transportation Industry)

Company: Frillsoft Ltd. Job Type: Full-Time | Remote Location: Remote (Work From Home — Pakistan) Schedule: 6 Days/Week · 12-Hour Shifts · Sundays Off · U.S. Time Zone Compensation: PKR 220,000/month starting + growth based on performance Start Date: Immediate - we are hiring urgently

About Frillsoft Ltd.

Frillsoft is a fast-growing outsourcing company that connects exceptional global talent with businesses across the US, UK, UAE, and Canada. We're driven by a culture of ownership, speed, and excellence — where results matter and growth never stops. Our offshore teams partner with fast-scaling service-based companies, delivering real impact while enjoying the freedom to work remotely.

The Role

We're hiring a sharp, reliable Customer Service Representative / Move Dispatcher for a U.S.-based moving company. This is a front-line, ownership role: you are the voice customers hear and the coordinator the moving crews depend on.

*Your day is split between two worlds that run side by side:*

Customer Service \& Sales - You speak to American customers elegantly and confidently. You answer questions, give accurate estimates, resolve concerns, and when a new potential customer calls in, you present the service so well they book on the spot.

Dispatch \& Move Coordination — Think truck dispatcher, but for a moving company. You schedule moves, assign and support crews on the ground, solve real-time problems (delays, access issues, last-minute changes), confirm details with customers, and keep the CRM clean and current at all times.

This is a fast-paced role for someone dependable. There is no script to hide behind and no one looking over your shoulder; we need someone who takes ownership, learns fast, and runs their lane like it's their own business.

Who You Are

🔥 An elegant communicator — your spoken English is clear, neutral-accented, and genuinely pleasant; customers trust you within the first 30 seconds.

🔥 CAN-DO attitude — you find a way, not an excuse. When a move hits a snag, you fix it.

🔥 Self-learner — you pick up new tools, processes, and industry knowledge on your own and ask smart questions, not the same question twice.

🔥 Reliable and self-managed — minimal coaching, little to zero babysitting. You show up on time, every shift, and deliver without being chased.

🔥 A team player — you coordinate smoothly with movers, drivers, management, and customers, and you keep everyone informed.

🔥 Calm under pressure — moving days get chaotic; you stay composed, prioritize fast, and never let a customer feel the chaos.

🔥 Obsessively organized — multiple moves, multiple crews, one you. Nothing slips, nothing goes undocumented.

🔥 Hungry to grow — you want more responsibility and more earnings, and you're ready to work hard for both.

What You'll Do

Customer Service \& Inbound Sales

Handle inbound customer calls with a professional, warm, and confident American-facing phone presence. Provide accurate quotes and estimates for moving services and guide customers from inquiry to booked move. Sell the service to new potential customers who call in — present value clearly and close the booking. Resolve customer concerns, complaints, and special requests with patience and full ownership. Conduct pre-move confirmations and post-move follow-ups (feedback, reviews, repeat business).

Dispatch \& Move Coordination

Schedule, coordinate, and track moves from booking through completion. Dispatch moving crews, monitor jobs in progress, and support movers on the ground in real time. Solve day-of problems fast: delays, building access, route changes, customer changes — you handle it. Act as the communication hub between customers, crews, and management.

CRM \& Documentation

Keep the CRM (SmartMoving, Movegistics, MoverBase, GoHighLevel, or similar) accurate and fully up to date. Log every customer interaction, job status, crew assignment, and follow-up — detailed records, always. Maintain clean documentation: estimates, confirmations, schedules, and move notes.

Requirements

Required

✅ Minimum 1 year of experience working with a U.S.-based, service-based company (mandatory).

✅ Fluent English with an amazing, clear, neutral American accent (mandatory — this is a phone-first role). ✅ Proven customer service, support, dispatch, or coordination experience in a phone-based role.

✅ CAN-DO attitude with demonstrated reliability — references should describe you as someone they could count on.

✅ Self-learner who requires minimal coaching and little to zero supervision.

✅ Strong organizational skills — able to manage multiple moves, crews, and customers simultaneously. ✅ Hands-on experience with CRM software and basic computer/office tools.

✅ Excellent verbal and written communication with fast rapport-building ability.

✅ Comfortable in a fast-paced, high-ownership environment.

✅ Able to commit to 12-hour shifts, 6 days per week, and can work on Any U.S. hours.

✅ Available to start immediately.

Big Plus

⭐ Prior experience with a U.S. moving, relocation, or trucking company.

⭐ U.S. truck/transportation B2B sales experience.

⭐ Familiarity with moving-industry CRMs (SmartMoving, Movegistics, MoverBase, GoHighLevel).

⭐ Truck dispatching experience (carrier coordination, load tracking, driver communication).

⭐ Experience handling both customer-facing and operational/coordination responsibilities.

⭐ Comfortable with dialers, VoIP systems, email, and spreadsheets.

Some Hardware \& Work Requirements

Computer: Intel Core i5 or higher, 8GB+ RAM (Core i7 and dual-screen setup a strong plus).

Internet: Minimum 50 Mbps wired (Ethernet) connection.

Headset: Professional USB headset with noise-canceling microphone. Workspace: Quiet, distraction-free environment with a proper desk setup.

Power Backup: UPS/generator required — consistent uptime through your full shift is non-negotiable.

A Straight Word About the Schedule

We believe in being upfront: this is a 12-hour shift, 6 days a week, with Sundays off. Some Volunteers from the whole team will work on Sunday too (with extra pay ofcourse).

We're not hiding it in the fine print; we're telling you on day one because we only want people who see it for what it is: a serious opportunity for serious earners.

This role is built for hungry, ambitious people who want to cash more, learn more, and grow with a company that rewards exactly that.

If you want a role where your effort directly shapes your future, this schedule is your runway, not your ceiling. Lastly, Please do not apply if the timings and pay do not suit you, no pressure here.

Why Join Frillsoft?

Starting salary of PKR 220,000/month — among the high ceiling remote packages in the market for CSR Roles — with real growth as you prove yourself.

Work directly with a U.S. company and build international experience that compounds your entire career. True ownership role: you run moves end to end, you're not a ticket-closer in a queue.

A culture of ownership, growth, and recognition where reliable performers move up fast.

100% remote.

Compensation \& Schedule

Starting Pay: PKR 220,000/month + performance-based growth and high performance quarterly bonuses. Schedule: Full-time, 6 days per week, 12-hour shifts, Sundays off.

Time Zone: You will de dedicated to any U.S. Time Zone so be prepared to be flexible in schedule.

Location: Fully remote.

Start: Immediate.

Ready to own the customer journey and run the show?

Apply now! We're hiring urgently and moving fast on strong candidates.