Customer Service Representative

**Company Name:** Kotak Mahindra Bank **Profile:** Kotak 811 Inbound Officer **(Directly on Kotak Bank’s payroll)** **Qualification** : Graduate Mandatory Excellent Communication skills in English **Salary:** Up to 3,59,000 CTC depends on interview **Experience:** Fresher \& Experience both can Apply **Key Responsibilities:** 1. Handle **inbound calls** from customers related to **Kotak 811 digital savings accounts** 2. Resolve customer queries related to **mobile app usage, transactions, login, or account issues** 3. Assist customers with **troubleshooting** and guide them step\-by\-step 4. Ensure **first\-call resolution** and maintain high customer satisfaction levels 5. Escalate critical or unresolved issues to the relevant departments 6. Maintain call logs and update CRM systems diligently 7\.Meet performance targets like **AHT, quality scores, and customer experience metrics** **Huge Incentives and Appraisals.** **To schedule your interview, send your CV through WhatsApp (number mentioned below)** **Contact on: HR Shweta \- 7030021617**