Customer Service Representative

**Company Description** Hifan Global, LLC is a leading digital marketing company focused on helping businesses strengthen their online presence and achieve measurable marketing results. The team partners with clients across industries to design and execute data\-driven campaigns that build brand visibility and customer engagement. Using a mix of innovative tools and proven strategies, Hifan Global, LLC delivers tailored solutions aligned with each client’s goals. Team members collaborate in a fast\-paced, growth\-oriented environment with opportunities to learn and develop new skills. The company values client success, clear communication, and a commitment to continuous improvement. **Role Description** The Customer Service Representative is a full\-time, on\-site role based in Upland, CA. This position is responsible for responding to customer inquiries via phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. The role includes documenting interactions in internal systems, following up on open cases, and escalating complex issues when needed. The Customer Service Representative will work closely with internal teams to ensure a consistent, positive customer experience and to relay customer feedback that may improve services. The position also involves meeting performance metrics such as response time, resolution rate, and customer satisfaction scores while maintaining a helpful and respectful communication style. **Qualifications** * Strong customer\-facing skills, including experience as a Customer Service Representative or in similar Customer Service roles. * Ability to provide effective Customer Support and handle inquiries, complaints, and requests with professionalism. * Proven focus on Customer Satisfaction, including resolving issues and following up to ensure positive outcomes. * Experience improving Customer Experience through active listening, clear communication, and proactive problem\-solving. * Excellent verbal and written communication skills, with the ability to explain information clearly and courteously. * Comfort using CRM systems, ticketing tools, and basic office software to manage and document customer interactions. * Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast\-paced environment. * Ability to work on\-site in Upland, CA, collaborate with a diverse team, and maintain a professional demeanor in all interactions. * High school diploma or equivalent required; additional education or training in business, communications, or a related field is a plus.