Job Description
About The Company TTEC is a leading global consulting, technology, and managed services provider dedicated to creating smarter and more human customer experiences. Leveraging cutting-edge data analytics, artificial intelligence, and innovative technology solutions, TTEC partners with renowned brands across various industries to deliver exceptional service that fosters customer loyalty and drives business growth. Our company culture emphasizes inclusivity, diversity, and a commitment to making a positive impact in the communities we serve. Recognized as a Great Place to Work, TTEC prides itself on fostering an environment where employees are valued, empowered, and encouraged to bring their authentic selves to work. With a focus on continuous learning and professional development, we support our team members in building meaningful careers while making a difference in the lives of millions of consumers worldwide.
About The Role We are seeking a dedicated Healthcare Customer Service Representative to join our team remotely from California. In this role, you will be the vital link between consumers and the healthcare services they rely on. Your primary responsibility will be to assist customers by providing accurate information, resolving inquiries related to healthcare benefits, and guiding them through their options with empathy and professionalism. This position offers an excellent opportunity to contribute to meaningful consumer interactions, support individuals during critical moments, and develop valuable skills in customer service and healthcare support. You will be part of a dynamic, supportive team that values your growth and success, working from the comfort of your home while making a tangible difference in people's lives.
Qualifications
- Minimum of 6 months of customer service experience
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Empathy, patience, and attentiveness to customer needs
- Proficiency with computer systems and Windows-based applications
- A distraction-free, dedicated home workspace
- Secure, high-speed wired internet connection (minimum 25 Mbps)
- Ability to work flexible hours and adhere to scheduled shifts
Responsibilities
- Answer incoming calls from customers seeking assistance with healthcare benefits
- Engage thoughtfully with consumers to understand their needs and concerns
- Research across multiple systems to resolve customer inquiries effectively
- Provide clear, accurate, and timely information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining professionalism and quality standards
- Follow scheduled breaks and adhere to company policies and procedures
- Document customer interactions accurately in the system
- Participate in ongoing training and coaching sessions to enhance skills and knowledge
- Collaborate with team members and supervisors to improve service delivery
Benefits
- Competitive hourly wage starting at $17.65
- Comprehensive benefits package, including health and wellness incentives
- PTO and paid time off options
- Tuition reimbursement programs
- Opportunities for career growth and professional development
- Supportive and inclusive company culture
- Access to individualized coaching and a wide range of free learning resources
Equal Opportunity
TTEC is an equal opportunity employer committed to fostering an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We believe that a diverse workforce enriches our culture and enhances our ability to serve our clients effectively. All qualified applicants are encouraged to apply, and employment decisions are made based on merit and business needs.