Customer Service Representative - Group Insurance

**Description** **Build Your Future With Us** Are you driven by customer service and eager to contribute to the mission of a company whose goal is to help its clients feel confident and secure about their future? As a **Customer Service Representative – Group Insurance** , you will play a key role in supporting clients by providing a human, professional, and personalized experience, with no solicitation or sales involved. This position represents an excellent opportunity to leverage your interpersonal skills and customer\-focused mindset within a caring and reliable organization. At iA Financial Group, people and their development are at the heart of our priorities, fostering a collaborative and stimulating work environment. **What You Will Accomplish With Us** As a **Customer Service Representative – Group Insurance** , you will be at the core of our mission. Your main responsibilities will include: * Providing high\-quality customer service by phone and email while building a relationship of trust with clients; * Understanding clients’ needs and guiding them toward the appropriate solutions and resources; * Responding to inquiries related to group insurance products and financial services; * Analyzing and resolving a variety of situations, including more complex cases; * Using technological tools and internal systems efficiently to ensure accurate and thorough file follow\-up. **What Could Accelerate Your Success In This Role** We are looking for someone who: * Is recognized for their strong customer\-focused approach and excellent listening skills; * Stands out for their professionalism and interpersonal abilities; * Demonstrates a strong ability to manage stress and prioritize effectively; * Is known for their problem\-solving skills and adaptability; * Has a minimum of 2 years of customer service experience (an asset); * Has an intermediate level of English, as the role requires regular verbal and written communication with English\-speaking clients and colleagues across Canada; * Has strong French language skills, both spoken and written. **Why You Will Enjoy Working With Us** * A work environment where learning and professional development are encouraged from day one, including a 6\-week paid training program and ongoing support from trainers and coaches; * A healthy, safe, fair, and inclusive workplace where everyone can grow and thrive; * The opportunity to work primarily remotely, with a requirement to be present at the office approximately twice per month at a location near you (Québec City, Montréal, or Toronto); Competitive working conditions, including: * An hourly wage starting at $25, based on experience; * Full\-time workweek, with a variable schedule between 8:00 a.m. and 9:30 p.m., Monday to Friday, planned one month in advance; * A comprehensive group insurance program, a pension plan, ongoing training, and real opportunities for career advancement; * Supportive managers and engaged colleagues, in a friendly and collaborative work atmosphere. **Apply Now and Take the Lead in Your Career, Where Your Talent Truly Matters!** **Hesitant to Apply?** At iA, we believe in potential and value diverse backgrounds. If this role inspires you, we encourage you to apply — your place may be with us, and we look forward to getting to know you!