Customer Service Representative

Who We Are  Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest\-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better. We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades \- including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies \- reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery. Who You Are * Positive Attitude\-You approach work in a cheery and optimistic way. * Reliable \& Dependable\-You like to see a job well done and will ensure that things are done the “right” way. You show up for all scheduled shifts on time and ready to work. * Self Starter\-You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables. * Collaborative Team Player\-You are motivated by collaborative team task achievement and driving a results\-oriented culture. * Strong Communicator\-Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner. * Adaptable\-You thrive in a changing environment and are able to pivot direction easily. What You'll Be Doing  * Build and maintain customer relationships via email, phone, text, and social * media (email being the primary channel) * Foster a community of Fresh Prep ambassadors, both online and offline * Work with precision and organization to ensure accurate responses * Master Zendesk, our customer service platform * Respond to calls, emails, and other channels to address customer concerns * Collaborate with other departments to get answers to customer questions * Follow up with customers, especially for recurring issues * Address complaints with diligence and accuracy * Adhere to company policies and procedures What We Are Looking For This person is the first point of contact for our customers and shines through their speed, efficiency, and consistently positive attitude. They juggle multiple tasks, solve problems in real time, and deliver an exceptional customer experience—even under pressure. Dynamic, strategic, and solution\-oriented, they collaborate with all teams to get straight to the point.  * 1 to 2 years of customer service experience; call centre experience is an asset * You are articulate. You have strong written, verbal and interpersonal skills. Even better, you practice empathy in all spheres * You understand the importance of details. You don’t sweat the small stuff and thrive in a fast\-paced and ever\-changing environment, yet you have a keen ability to recognize nuance * You are team\-oriented. You understand the importance of a positive attitude, you are always seeking personal and professional growth and you are always there to lend a hand * Happy to work afternoon, evening and weekend shifts as required * Excellent written and spoken English; knowledge of French is an asset, as Fresh Prep delivers across Canada * Data entry skills and a minimum typing speed of 50 words per minute with near\-perfect accuracy * Good command of computer tools and a willingness to learn new systems What You Can Expect * Salary ranges from $45,000\-$50,000 based on experience * Schedule of Wednesday\-Sunday from 10:00AM\-6:00PM * An energetic, inclusive workplace where your voice matters and your contributions drive real impact * Comprehensive health benefits package including medical, dental, vision, and life insurance after 90 days * Exclusive food perks that let you experience our amazing products * A culture that celebrates innovation, encourages professional development, and supports work\-life balance * The opportunity to be part of a certified B\-Corporation making a tangible difference in sustainable food systems Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well! At Fresh Prep, we work with a variety of ingredients, including common allergens like peanuts, tree nuts, and dairy. Whether you're in one of our corporate functions or within the production facility, you may be exposed to these ingredients. If you have concerns—especially around allergens or meat—please let us know during the hiring process.