Accepting Applications
Full-time
On-site
Posted 1 hour, 55 minutes ago
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0 applications
Job Description
**About Us:**
Eye Consultants is dedicated to delivering exceptional eye care services with compassion and excellence. We are seeking a friendly, organized, and proactive Customer Service Representative to join our team and ensure a seamless and positive experience for our patients.
**Key Responsibilities**
**Patient Administration \& Front Desk:**
* Welcome and check in patients professionally and warmly.
* Register new patients and update existing information in our EMR system.
* Collect and verify personal, insurance, and referral documents.
* Guide patients through treatment plans as per doctor instructions.
* Obtain informed consents and ensure proper routing of patients.
* Manage appointments for walk\-ins, surgeries, and visiting doctors.
* Track and record cancellations, no\-shows, and walk\-ins.
* Maintain an organized waiting area and smooth patient flow.
* Organize, scan, and attach medical and administrative documents accurately.
* Maintain records of pending documents, consent forms, and lost \& found items.
* Assist with translations or explanations of documents when needed.
* Coordinate follow\-up appointments and reports through EMR/CRM tools.
* Assist in tracking internal campaigns, lead sources, and patient feedback.
* Submit daily reports (visits, cancellations, no\-shows, etc.).
* Support preparation of demographic and referral data for monthly/quarterly reports.
* Ensure forms, materials, and reception supplies are always well\-stocked.
* Assist during DHA audits, surveys, and referral tracking.
* Follow all safety, infection control, and confidentiality policies.
* Report any incidents to the quality department.
**Call Center \& Communication:**
* Handle inbound and outbound calls with professionalism and empathy.
* Provide accurate information about services, appointments, and procedures.
* Document and manage all call records through internal systems.
* Follow up with customers to ensure satisfaction and timely responses.
* Maintain confidentiality and represent the company with integrity.
**Administrative Support:**
* Use Microsoft Word, Outlook, Excel, PowerPoint, and other software for documentation.
* Support scheduling, database management, and general administrative tasks.
**What We’re Looking For:**
**Education:**
* Bachelor’s degree in Business Administration, Management, or related field.
**Experience:**
* Minimum 2 years’ experience in reception, call center, or customer service—must be in a medical or eye clinic setting.
**Skills:**
* Strong proficiency in English and Arabic.
* Excellent verbal communication and interpersonal skills.
* Proficient in Microsoft Office, EMR, CRM, and scheduling software (Helix preferred).
* Strong organizational skills and attention to detail.
* Ability to multitask and remain calm under pressure.
* Immediately available (no notice period).
**We Offer**
* **Health insurance benefits**
* **Yearly air tickets**
* **Career growth and professional development opportunities**
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