Customer Service Representative

🌟 **Customer Service Coordinator** 📍 Chabanel Area, Montreal \| Full\-Time 💰 Salary up to $60,000 \+ Benefits 🧩 **About the Role** Join a well\-established fashion company in the Chabanel district, known for its collaborative culture and fast\-paced environment. This role is ideal for a customer service professional who can take ownership of accounts, streamline processes, and act as a key liaison between clients and internal teams. 🚀 **Responsibilities** * Manage day\-to\-day communication with key customer accounts (retailers, distributors, and partners) * Oversee the full order lifecycle: entry, validation, allocation, and follow\-up to ensure on\-time delivery * Proactively provide updates on order status, inventory levels, and shipping timelines * Troubleshoot and resolve order discrepancies, chargebacks, and customer issues with a solutions\-driven approach * Collaborate closely with production, logistics, and sales teams to ensure alignment and efficiency * Monitor order flow and identify opportunities to improve processes and service levels * Maintain accurate customer records, pricing, and account details in ERP/CRM systems * Support sales team with account coordination, reporting, and customer insights * Assist with seasonal order management and peak period planning in line with fashion cycles 🎯 **What We’re Looking For** * Bilingual (English \& French) – strong written and verbal communication * 2–5\+ years of experience in customer service, order management, or account coordination (fashion/apparel or wholesale environment preferred) * Strong understanding of order flow, inventory, and shipping processes * Highly organized with strong attention to detail and ability to manage multiple priorities * Comfortable working in a fast\-paced, deadline\-driven environment * Proactive, solution\-oriented, and confident working cross\-functionally 🎁 **Perks \& Benefits** * Group insurance * Paid vacation * On\-site parking * Stable, full\-time role within a growing fashion company * Collaborative team environment * Opportunity for long\-term growth and progression