Customer Service Representative (EV Operations)

**Job Description** **Company Overview** Flexis is a global IT services company specializing in outsourced NOC (Network Operations Center), Help Desk, and SOC (Security Operations Center) solutions. We serve small to medium\-sized businesses across various regions, providing around\-the\-clock technical support and security monitoring to ensure optimal IT performance and security. **Job Summary** We are seeking an energetic and detail\-oriented Customer Service Representative (EV Operations) to join our dynamic team. In this role, you will be the frontline voice for our electric vehicle (EV) charging station clients, delivering exceptional customer support, troubleshooting issues, and ensuring a seamless experience for users. Your enthusiasm and communication skills will drive customer satisfaction and operational efficiency. **Responsibilities** * Respond promptly to customer inquiries via phone, email, or chat regarding EV charging station operations and issues * Provide clear guidance and support on how to use EV charging stations effectively * Troubleshoot technical problems related to charging stations, escalating complex issues to technical teams when necessary * Maintain accurate records of customer interactions, service requests, and resolutions using data entry tools * Track open tickets to ensure timely resolution and provide proactive status updates to users and internal stakeholders. * Assist with outbound calls to follow up on service requests or gather feedback from clients * Support client onboarding by explaining features, procedures, and safety protocols for EV stations * Uphold excellent phone etiquette and communication skills to foster positive customer relationships **Requirements** * Proven experience in customer support or call center environments, especially in tech or client services roles * Strong communication skills with the ability to explain technical concepts clearly and patiently in English * Proficiency with Microsoft Office applications and general computer skills for data entry and documentation * Experience with outbound calling, customer service, and client engagement strategies * Demonstrated analysis skills to identify issues quickly and suggest appropriate solutions * Knowledge of EV operations or related technology is a plus but not required; training will be provided Join us at Flexis where your proactive approach and passion for customer service will make a real impact! We’re dedicated to creating a supportive environment that values your growth while delivering top\-tier service to our clients worldwide. Job Type: Full\-time **Benefits** * Paid time off * Work from home * Pay: CA$20\.00\-CA$24\.00 per hour **Experience** * EV Familiarity: 1 year (required) * Call center: 2 years (required) Work Location: Remote Skills: customer service,call centre,ev operations,customer,ev familiarity