Customer Service Representative

**DHL Supply Chain is Hiring!** At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. **Position:** Customer Service Representative **Shift:** 1st Shift **Hours:** 7am\-3pm (Monday through Thurs), 6am\-2pm (Friday) **Days:** Monday\- Friday **Pay:** $18\.45 per hour Required Qualifications: Ability to commute to the Mechanicsburg location until August and then move to the new Annville facility later in 2026 Preferred Qualifications: Previous customer service experience, ability to comfortable handle large volumes on emails daily, export filing experiene a plus! **Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada!** Our excellent benefits packages includes: * Affordable medical, dental, and vision coverage available beginning on your 30th day * PTO program for all associates, including paid holidays and vacation * 401(k) with generous company match * Tuition reimbursement program * Excellent training and career advancement opportunities Grow your skills. Shape your world. **Role Purpose** : Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. **Key Accountabilities** : * Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. * Maintain customer records and update account information. * Maintain financial accounts by processing customer adjustments. * Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. * Perform other duties as assigned. **Required Education and Experience** : * High School Diploma or Equivalent * 0\-12 months of system, data entry or reporting experience * 0\-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.