Customer Service Representative

Cheezee Global

United Arab Emirates

Accepting Applications Full-time On-site
Posted 16 hours, 34 minutes ago 0 views 0 applications
Job Description
**Job responsibilities:** **P2P business operation** * Timely release and manage P2P advertising. * Review and approve P2P orders based on internal SOP. * Ensure smooth and accurate completion of P2P transactions between buyers and sellers. **Settlement and exchange** * Responsible for timely and accurate exchange of fiat currency to USDT. * Monitor exchange rates to ensure transactions comply with internal control requirements. * Maintain accurate records of settlement transactions for audit and reporting purposes. **Order review and compliance** * Review and approve recharge and withdrawal applications according to the SOP process. * Identify and report any suspicious or unusual transactions. * Ensure that all transactions comply with company policies and relevant regulations. **Account and fund management** * Monitor account balance and transaction flow changes daily. * Ensure reasonable allocation of funds among multiple accounts and maintain sufficient liquidity. * Assist in fund reconciliation and provide timely account change reports. **Risk monitoring and reporting** * Closely monitor risk factors associated with trading and account activities. * Report potential issues to management in a timely manner and propose preventive measures. * Assist in implementing risk control mechanisms in the operation team. **Support and collaboration** * Collaborate with customer service and compliance teams to resolve transaction\-related issues. * Provide timely feedback and support to internal departments. * Complete other temporary tasks and projects assigned by management. **Job requirements:** * Bachelor's degree or above in finance, accounting, business or related fields. * Candidates with experience in financial operations, cryptocurrency exchanges, or payment operations are preferred. * Careful in work, able to strictly follow SOP operations. * Possess good analytical skills and be able to monitor and manage multiple accounts simultaneously. * Proficient in Excel and financial systems; knowledge of blockchain /USDT preferred. * Possess a high sense of confidentiality, responsibility, and risk awareness. * Possess independent work ability and teamwork spirit, good communication skills. Benefits: * Competitive salary and commission structure. * Opportunity to work in a fast\-growing and dynamic environment. * Professional development and growth opportunities working in different countries and multi\-cultural team. * Comprehensive benefits package. * Tax\-Free Income * Needs relocation to Dubai, UAE
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Cheezee Global
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