Customer Service Representative

**Job description** Established in 2012, BlackboxMyCar is the largest distributor of dash cams in North America. We partner with the best\-in\-class manufacturers to bring top\-quality dash cams at the best prices to consumers, combined with providing the most in\-depth information available to ensure that our customers are always making informed purchasing decisions. We are currently looking for a hardworking and dynamic Customer Service \& RMA Specialist. The working days would be Tuesday to Saturday with Sunday and Monday off. **THE POSITION WILL NEED YOU TO** * Greet \& assist customers via phone, email, in\-person, text message, and live chat * Deal with customer sales inquiries, technical support, and general customer service * Develop and maintain relationships with current and prospective customers * Assist the sales supervisor and manager in other reasonably assigned duties and responsibilities * Process, test and refurbish consumer returns. **YOU WILL BE A GREAT FIT IF YOU ARE** * Precision\-oriented * A great communicator * Able to type at least 55 WPM * Experience with e\-commerce platforms (Shopify, Amazon, etc.) * Experience with CRM systems * Interested in the auto industry * Interested in technology **IT WOULD BE NICE IF YOU HAVE** * Previous customer service experience * Familiarity with dash cams * Familiarity with vehicles (know the make and model of most vehicles) **OUR COMPANY BENEFITS** * Extended health care * Vacation \& paid time off * On\-site parking Job Type: Full\-time Benefits: * Extended health care * Life insurance * On\-site parking * Paid time off * Store discount Experience: * Customer service: 1 year (required) Work Location: In person