Customer Service Representative

**Role Description** We are looking for a **Customer Service Representative** to be the face of our operations at **Abu Dhabi Mall.** This role is ideal for someone who is customer\-focused, proactive, and thrives in a dynamic retail environment. You will play a key role in ensuring a seamless and positive experience for tenants, retailers, and visitors. **Key Responsibilities** * Act as the first point of contact for customers, tenants, and retailers * Handle inquiries, complaints, and requests in a timely and professional manner * Liaise with internal departments to ensure efficient issue resolution * Manage the mall’s switchboard and paging system * Support customer service desk operations and maintain its presentation * Assist with gift voucher sales and loyalty program (Touch Points) redemptions * Coordinate and support promotional campaigns (e.g., “Spend \& Win”) * Distribute retailer communications to tenants * Support mall events, activations, and general operations * Ensure accessibility and support for customers with special needs * Maintain accurate records of customer interactions **Qualifications** * Proven experience in Customer Service, Customer Support, and delivering exceptional Customer Satisfaction. * Proficiency in managing Customer Experience and maintaining a positive relationship with clients. * Strong interpersonal and communication skills, with a focus on problem\-solving and active listening. * Ability to work in a fast\-paced environment and effectively handle multiple tasks. * Detail\-oriented with strong organizational skills to document and monitor customer interactions and resolutions. * Fluency in English; additional language skills, particularly in Arabic, are a plus. * Familiarity with customer service software is an advantage. * High school diploma or equivalent (Bachelor’s degree in a relevant field is preferred).