Customer Service Representative (Arabic-Speaker)

**Job Title:** Customer Service Representative **Employment Type:** Temporary Contract – 6 months (renewable based on availability) **Working Hours:** 8:00 AM – 4:00 PM **Location:** Dubai **Candidates must have their own visa (spouse, golden, freelance), valid for more than 6 months** **Budget: AED 7000** **About the Role** Our client is a well\-established and prestigious organization in the UAE seeking a Customer Service Representative to support front desk and customer interaction functions. This is a 6\-month temporary role with the possibility of extension based on business requirements. **Key Responsibilities** * Welcome visitors and clients professionally, ensuring a positive first impression * Handle incoming calls and direct them appropriately or provide accurate information * Respond to customer inquiries and manage complaints in line with company policies * Record and follow up on customer requests, feedback, and issues * Coordinate appointments and meetings with internal teams * Manage visitor entry/exit in line with security procedures * Maintain reception area cleanliness and professionalism * Update and maintain customer and visitor records with accuracy and confidentiality * Prepare reports on visitor flow, service levels, and feedback * Ensure adherence to customer service standards and policies * Support team activities, events, and operational needs as required * Maintain strict confidentiality of all information * Perform additional tasks as assigned by management **Requirements** * Prior experience in customer service, reception, front desk, or client\-facing roles * Strong communication and interpersonal skills * Professional appearance and positive attitude * Ability to handle calls, visitors, and complaints efficiently * Basic computer skills and attention to detail in record\-keeping * Ability to follow procedures and maintain confidentiality * Availability to commit to a 6\-month contract