Customer Service Representative

**Who we are** Founded in 1995, QPS Evaluation Services Inc. is the world's largest Accredited Field Evaluation Agency and a leading independent third\-party testing, certification, and field evaluation organization. Headquartered in Toronto, Ontario, we operate a state\-of\-the\-art testing laboratory with engineering service offices across Canada, the USA, and Europe. As an accredited Nationally Recognized Testing Body (NRTL) and a division of Applus Laboratories, we pride ourselves on employing top\-tier engineering and support staff with unparalleled expertise. Our unmatched customer service demonstrated through exceptional delivery times, cost efficiency, and a positive attitude, has attracted and retained thousands of satisfied customers. As we enter a growth phase, we are looking for talented individuals to join our engaged workforce. For more information, please visit our website at qps.ca and Applus Laboratories. We are seeking a Customer Service Representative to fill an existing vacancy.  In this role the Customer Service provides essential operational and administrative support to internal teams, external customers, and project partners. This role is responsible for managing customer requests, coordinating project activities from initiation through closure, handling invoicing and documentation.  The ideal candidate is organized, detail\-oriented, and customer\-focused, proficient with computers, and has the ability to manage multiple tasks in a fast\-paced environment. **Key Responsibilities** **Customer Service \& Project Coordination** * Manage and respond to internal and external customer requests in a professional and timely manner * Prepare and issue project quotations * Activate projects by ensuring accurate setup and data entry in company systems * Coordinate project activities with internal teams and external partners * Support the closing of projects, ensuring all required steps and documentation are completed * Prepare and process project invoicing in accordance with company policies * Maintain accurate electronic filing systems for project and customer documentation * Perform data entry to ensure information is complete, accurate, and up to date * Support Partner Project Coordination by acting as a point of contact and facilitating communication **Core Competencies** * Customer\-focused approach * Accuracy and attention to detail * Time management and organization * Professional communication * Reliability and accountability **Qualifications \& Skills** * High school diploma or equivalent required; post\-secondary education is plus * Previous experience in customer service, project coordination, or administrative support preferred * Strong organizational skills with high attention to detail * Ability to manage multiple priorities and meet deadlines * Proficiency with data entry and electronic document management systems * Strong written and verbal communication skills * Ability to work collaboratively with internal teams and external partners * Proficient in MS Suite, Shared Dynamics is plus **Schedule:** The position is full time 37\.5 hours work week, Monday to Friday 8:00 a.m. to 4:30 p.m.  **Expected Compensation:**  $40,000\.00 to $45,000\.00 per year. Compensation will be determined based on experience, skills, and qualifications and falls within the expected range for this role. * **Time Off:** Enjoy a paid vacation to ensure a healthy work\-life balance. * **Opportunities for Professional Development:** Access training and development programs to help you reach your career goals **.** * **Comprehensive Benefits Package:** Enjoy additional benefits, including an RRSP match, health, dental, and vision coverage, a flexible work schedule, and the assurance that your well\-being is prioritized **.** **Use of Artificial Intelligence in Hiring** We use no AI in our recruitment process. Artificial intelligence is not used to screen, assess, or select applicants for this role. **Accessibility \& Equal Opportunity** QPS is an equal\-opportunity employer. We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request at any stage of the hiring process.