Customer Service Representative

CSR – Customer Service Representative \- Executive (Polymer Industry) Location \- Dubai Salary \- 10 K AED **MUST HAVE EXP. IN POLYMER INDUSTRY** Role Overview: Customer Service Representative (CSR) who will serve as the primary point of contact for customers, with excellent communication and interpersonal skills. **Qualifications Experience :** * Bachelor’s degree in business administration, International Business, or a related field. * 8\+ years of experience in customer service, or logistics, preferably in an * international or export\-focused role. * Proficiency in ERP systems /Microsoft office * Proven experience in customer service or similar role * Strong understanding of international trade regulations, export documentation, and logistics. * Teamwork, Accountability and reliability * Ability to multitask and work under pressure * Strong attention to detail and problem\-solving skills. * Ability to work effectively under pressure and manage multiple priorities **Key Responsibilities:** * End to end Order Management \- Manage and see that orders are managed through various channels\- internal and external communication\- (email, phone, or ERP). * Customer Feedback Management: \- Address customer complaints or concerns * promptly, finding solutions or escalating when necessary. Ensure customer satisfaction and resolve issues in a timely manner. * Coordinate with the CROSS functional teams \- to ensure product availability and timely Shipment/delivery. * Document Management \- Ensure that all orders are invoiced accurately and promptly in a timely manner as per SLA