Customer Service Representative

**About The Company** BMO Financial Group is a leading North American financial institution committed to delivering exceptional banking and financial services to individuals, businesses, and communities. With a rich history spanning over two centuries, BMO has established a reputation for stability, innovation, and customer\-centric solutions. The organization emphasizes creating lasting positive impacts through responsible banking practices, fostering inclusive growth, and supporting sustainable development. BMO's core values revolve around integrity, respect, diversity, and a dedication to empowering its clients and employees alike. As part of its ongoing commitment to excellence, BMO continuously invests in technological advancements and talent development to stay ahead in a dynamic financial landscape. **About The Role** The position at BMO Financial Group is a vital part of the Customer Shared Services team, focusing on providing first and second\-level business support, advice, and guidance to sales and service colleagues. The role involves acting as a trusted advisor, offering expertise in business processes, policies, procedures, products, and systems to ensure seamless service delivery and operational efficiency. The successful candidate will play a key role in supporting strategic initiatives, building strong stakeholder relationships, and delivering timely, accurate support to internal teams and clients. This role requires a proactive approach to problem\-solving, data analysis, and process improvement, with an emphasis on maintaining high service standards and compliance with risk management frameworks. The position offers an excellent opportunity for professional growth within a reputable organization dedicated to fostering a collaborative and inclusive work environment. **Qualifications** Candidates should typically possess between 3 to 5 years of relevant experience, complemented by a post\-secondary degree in a related field or an equivalent combination of education and experience. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential, along with a solid understanding of business processes, procedures, tools, and technology relevant to the role. Knowledge of applicable risk and regulatory requirements is critical to ensure compliance and mitigate operational risks. The ideal candidate will demonstrate strong communication skills, both verbal and written, with the ability to collaborate effectively within teams. Analytical and problem\-solving capabilities are vital for diagnosing issues and providing actionable insights. Influence skills are necessary for engaging stakeholders and driving initiatives forward. Bilingual proficiency in English and French is preferred to support diverse client needs and internal communications. **Responsibilities** * Provide first and second\-level operational support to internal business partners and end clients, ensuring prompt and effective resolution of issues. * Act as a trusted advisor by offering guidance on business processes, policies, and system functionalities to sales and service colleagues. * Support the execution of strategic initiatives through collaboration with internal and external stakeholders, ensuring alignment and successful implementation. * Develop solutions and make recommendations based on a comprehensive understanding of business strategies and stakeholder needs. * Build and maintain effective relationships with stakeholders, ensuring clear communication and mutual understanding. * Break down complex strategic problems, analyze data, and provide insights and recommendations for continuous improvement. * Lead and participate in team projects, staying informed about new initiatives, processes, and industry best practices. * Ensure operational issues are escalated and managed according to Incident Management Processes, minimizing risk and disruption. * Support change management activities, including developing tailored messaging and coordinating activities for strategic initiatives. * Organize and maintain accurate work information, track metrics, and monitor milestones to measure progress and success. * Provide coaching and guidance to junior team members, fostering a collaborative and knowledgeable team environment. * Exercise sound judgment to diagnose and resolve problems within established guidelines, taking measured risks aligned with risk management frameworks. * Contribute to process improvements and propose innovative solutions to enhance service delivery and operational efficiency. **Benefits** Joining BMO Financial Group offers a comprehensive benefits package designed to support your health, well\-being, and professional development. Employees have access to health insurance plans, including medical, dental, and vision coverage, along with life and accident insurance. The organization also provides retirement savings plans and tuition reimbursement programs to encourage continuous learning. BMO values work\-life balance and offers flexible work arrangements where applicable. Additional perks include performance\-based incentives, discretionary bonuses, and various employee recognition programs. The company fosters an inclusive environment with opportunities for career advancement, skill development, and involvement in community initiatives, ensuring employees feel valued and empowered to succeed. Equal Opportunity BMO Financial Group is committed to fostering a diverse and inclusive workplace. We believe that embracing differences and promoting equal opportunities enhances our ability to innovate and serve our clients effectively. We provide accommodations for candidates with disabilities throughout the recruitment process upon request. Our commitment extends to ensuring a respectful environment where all employees can thrive, contribute, and reach their full potential. We welcome applications from individuals of all backgrounds and experiences, and we are dedicated to creating a workplace that reflects the diversity of the communities we serve. Application Deadline: 05/17/2026 Address: 250 Yonge Street Job Family Group: Customer Shared Services