Customer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. **Job Functions** * Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and updates demographic information such as address and telephone number in computerized records