Customer Service Manager (Trade Specialist) (Mashreq Global Network Pakistan)

Mashreq

Pakistan

Accepting Applications Full-time On-site
Posted 19 hours, 40 minutes ago 0 views 0 applications
Job Description
Act as Focal point of contact for all Trade queries received from Corporate Clients \- Understand client expectations \& deliver finest service delivery. \- Ensure end\-to\-end solution to the satisfaction of Corporate client. \- Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client’s day to day account \& transactional related issue and queries within the agreed SLA while maintaining highest quality standards \- Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals. \- Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.
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