Customer Service Manager

About TAO Clean

At TAO Clean, we’re redefining what clean means, through innovative, beautifully designed products that make everyday rituals feel effortless and elevated. With relaxed confidence and fearless curiosity, we’re trailblazing a new standard in oral care and beyond. Our mission is to create smart, meaningful solutions that reflect integrity, simplicity, and the kind of innovation you can feel.

We’re the team behind the award-winning Sonic Toothbrush that’s turning heads and shaking up the oral care industry. Seen over 15 times on the Today Show and going viral for nearly a decade, our flagship product has sparked a movement, and we’re just getting started.

At TAO Clean, innovation isn’t just a buzzword. It’s our daily mindset. We’re designing, creating, and manufacturing cutting-edge personal care products that solve real cleanliness needs with elegance and simplicity.

But what truly sets us apart is our people. We’re a tight-knit, values-driven team of thoughtful risk-takers, careful implementers, and approachable leaders. We believe bold ideas come to life through collaboration, relaxed confidence, and a shared commitment to doing what’s right, for our customers, our coworkers, and our future.

If you’re looking to join a company where care and innovation go hand in hand, where your voice matters and your work makes an impact, you’ll fit right in.

The Role

Behind that growth is a customer service team that delivers near-five-star service at scale — a 4.8 Trustpilot rating, full coverage across every channel, and first responses measured in seconds. We’ve automated the routine and freed our people to focus on the moments that matter. Now we’re looking for the leader who will take this already-excellent team to world-class.

We’re hiring a Customer Service Manager to lead, develop, and grow our CS team into the new evolution of our business. This is a builder’s role. Our team is talented, hard-working, and already delivering near-five-star service to over a million customers — and we want to give them the systems, training, and structure to scale that excellence even further.

You’ll formalize training and certifications, set clear KPIs and growth paths, sustain rock-solid coverage, and nurture a culture that stays calm and detail-oriented under pressure.

This is a leadership role, not a front-line one. Our AI agent (Siena) and helpdesk (Gorgias) already handle the routine at scale, so your focus is people, systems, and judgment — not clearing the queue yourself.

What You’ll Do

• Lead, coach, and develop a growing team of CS agents across chat, email, phone, social, returns, and reviews.

• Build structured onboarding, training, and certification programs that formalize the team’s hands-on development.
• Set individual KPIs, run regular performance reviews, and create clear growth paths for every agent.
• Build a resilient, candid team — strengthen emotional regulation and the ability to give and take honest feedback through high-volume, high-emotion periods.
• Run an issue log and continuous, transparent evaluation; coach toward the bar and address underperformance directly.
• Design documented workflows, SOPs, and escalation paths with a systems-first mindset.
• Own coverage and a peak-season forecasting and staffing model so we’re prepared and ahead of demand.
• Optimize CS automation (Siena, Gorgias) and maintain quality and consistent tagging across tools.
• Turn customer-service data into insights and present results and roadmaps to executive leadership.
• Make sure nothing falls through the cracks — disputes, chargebacks, reviews, and social all stay on track.

What You’ll Bring

• 8+ years in customer service / CX, including 3+ years managing a support or CX team (ideally 8+ people), with a track record of developing people and raising performance.
• A systems-first mindset — you’ve built training programs, SOPs, QA scorecards, or KPI frameworks from scratch.
• E-commerce or DTC support experience, including returns, disputes, and peak-season surges.
• High emotional intelligence and a gift for building calm, resilient, detail-oriented teams.
• Confidence presenting metrics and roadmaps to executives.

Bonus Points

• You’ve scaled support across multiple countries and time zones.
• You’ve deployed or optimized AI/automation in a support workflow.
• You’ve managed a blend of in-house and seasonal/agency staff.
• You know subscription support, chargeback/PayPal disputes, and review-platform management.
• Hands-on experience with most of our stack: Gorgias, Siena (or similar CX AI), Happy Returns, Shopify, AirCall, Trustpilot, Junip, plus Microsoft Office and Google Workspace.

What We Offer

• Compensation:

$95,000–$110,000 base, commensurate with experience.

• Fully remote:

work from anywhere in the US.

• Team ownership:

you’ll build the CS function, not inherit a rigid one.

• Health insurance

is partially-paid,

PTO

,

Holidays

-off, an

incredible culture

, and the opportunity to be a part of the

fastest-growing DTC toothbrush company

in the country.

How to Apply

Apply via the link / send your résumé and a short note to careers@taoclean.com.

And, rather than a cover letter or something generic, tell us about a time you took a team from good to great — what you created, how you changed the team, the impact it had on your customer base, and what the numbers showed as a result.

Eligibility: T his role is open only to individuals living in the United States. Applicants must be authorized to work in the U.S. without sponsorship.

*TAO Clean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*