Customer Service Manager

**Role       : Customer Service Manager** **Location :** Abu Dhabi                             **Role Purpose:** Deliver Excellent customer service in accordance with agreed standards       **Key Accountabilities of the role**   * Responsible to close customer complaints and ensure that customer is satisfied with the service provided * Respond to customer service issues in a timely manner * Leading a team of customer service officers to handle customer complaints, retention of customers * Responsible for training the customer service agents on guidelines, procedures and service delivery * Ensure TAT is adhered to and where possible exceed customer expectations including response time * Co\-ordinate and liaise with other departments in a professional manner * Deliver right levels of service skills support  to the customer service agent * Participate in regular review and development meeting with key stakeholders * Ensure compliance with bank policies * Retain customers in line with the pricing matrix   **Specialist Skills / Technical Knowledge Required for this role:**   * Customer service skills in order to resolve customer complaints * Display flexibility in dealing with clients and other team members * Excellent problem solving skills * Excellent communication skills * Excellent  negotiation skills * Ad\-hoc problem handling * Very good training skills * 2 years experience