Customer Service Executive-Retail Liabilities Inbound

Job Requirements About the Role

Step into the spotlight as a Customer Service Executive at IDFC FIRST Bank’s Phone Banking unit! Be the voice our customers trust—resolving queries, delivering top-notch service, and guiding them toward smarter banking solutions. If you love helping people and thrive in a fast-paced environment, this is your chance to grow with a brand that puts customers first.

Key Responsibilities

Handle inbound calls and resolve customer queries

Maintain service quality, AHT, and first contact resolution

Ensure timely closure of customer requests

Promote digital channel adoption

Support service improvement initiatives

What We’re Looking For

Education: Graduate (any discipline)

Experience: Customer service experience preferred

Skills: Great communication, problem-solving, and a customer-first attitude