Customer Service Executive-Retail Liabilities Inbound
British Indian Ocean Territory
Accepting Applications
Full-time
On-site
LinkedIn
Posted 2 months, 3 weeks ago
19 views
0 applications
Job Description
Job Requirements
Job Requirements Job Role: Customer Service Executive - Retail Liabilities Inbound
Function/ Department: Customer Experience
Roles \& Responsibilities:
'1. Productivity
- Maintaining Service Quality
- Average Handling Time
- First Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels
Secondary Responsibilities:
'Drive all the initiatives in the Customer contact center.
Key Success Metrics:
'Productivity, Average handling time, First contact resolution