Customer Service Executive - PAKISTAN

**Job Title: Customer Service Executive** **Location: PAKISTAN** **Industry: Real Estate** **Job Summary** We are looking for a dedicated and customer\-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations. **Key Responsibilities** * Handle inbound and outbound customer calls, emails, and walk\-in inquiries * Provide accurate information about properties, pricing, availability, and processes * Register leads and update customer information in the CRM system * Coordinate property viewings and follow up with clients * Resolve customer complaints professionally and escalate complex issues when required * Maintain proper records of customer interactions and feedback * Support sales, leasing, and property management teams with customer coordination * Ensure excellent customer experience before and after sales/lease Requirements **Requirements \& Qualifications** * Bachelor’s degree or Diploma (preferred) * 1–3 years of experience in customer service (real estate experience is an advantage) * Strong communication skills. * Good interpersonal and problem\-solving skills * Basic computer skills (MS Office, CRM systems) * Ability to work under pressure and meet service standards