Customer Service Executive

Location: Gurgaon Sector 44 **Job Title** \- Customer Service Executive **Key Responsibilities:** * Strong phone contact handling skills and active listening. * Ability to multitask, prioritize, and manage time effectively * Should be staying in or ready to relocate to Delhi NCR. * Maintaining a positive, empathetic and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through various channels (email, chat and calls). * Knowing our products inside and out so that you can answer questions. * Processing orders, forms, applications, and requests. * Keeping records of customer interactions, transactions, comments and complaints. * Communicating and coordinating with colleagues as necessary. * Providing feedback on the efficiency of the customer service process. * Ensure customer satisfaction and provide professional customer support. Maintain CSAT score. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. * Follow communication procedures, guidelines and policies. * Build sustainable relationships and trust with customer accounts through open and interactive communication. * Provide accurate, valid and complete information by using the right methods/tools. **Qualifications \& Experience :** * Minimum educational qualification: graduate or equivalent diploma. * Experience working with customer support for an e\-commerce company. * Fluent in English and Hindi, both written and verbal. * Good communication skills. * Knowledge of MS Office. * Ability to stay calm when customers are stressed or upset.