Customer Service Delivery Manager - £70K

Customer Service Delivery Manager \- £70K Our client is one of the country’s fastest growing FinTechs and, with hybrid working in central London, are looking to hire a customer\-facing Service Delivery Manager. This is an initial 6 month FTC, with a pro\-rated salary of £70K. You’ll focus on delivering high service quality and continuously enhancing the customer experience. You’ll be the primary post\-implementation contact for customers, manage service performance and act as the voice of the customer internally to deliver a seamless service. This is a hands\-on role covering service delivery, account management, operational oversight, and coordination of projects. Requirements * Proven experience in Service Delivery Management, IT Service Management or similar * Experience managing B2B client relationships * Solid understanding of ITIL principles * Experience in incident and problem management * Strong analytical and problem\-solving skills * Excellent communication skills