Customer Service Data & Digital Transformation Manager

Sales Permanent **Job Description** **Where Data, Customers, and Growth Come Together** *At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.* *Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100\+ countries, we listen to each other, actively contribute and grow together.* *Join us in our exciting quest to build the future home!* **Customer Service Data \& Digital Transformation Manager.** **About the role:** You will join the EMEA Customer Service team within Sales Operations EMEA, supporting over 30 markets across the region. Our mission is to accelerate Electrolux’s growth through a customer‑centric, data‑driven approach, delivering world‑class service while enabling sales growth and cost efficiency. **What you’ll do:** You will lead our data and digital transformation initiatives—turning customer and operational insights into action, automating key touchpoints across the customer journey, and fostering a data‑driven, digital mindset across all markets. You’ll work closely within the established key user network and with colleagues across the various functions, proactively identifying opportunities to enhance efficiency, adapt to evolving conditions, and continuously improving the experience we deliver to our Customers and Consumers. **In detail, you will:** * Lead data‑driven transformation initiatives Drive the development and delivery of data and digital initiatives within Customer Service, ensuring they support business priorities and create measurable value across markets. * Turn customer and operational data into actionable insight Analyse and interpret data from multiple sources to identify trends, pain points, and opportunities that enhance customer experience and operational performance. * Automate and optimise customer journey touchpoints * Implement, and maintain automation solutions to streamline key stages of the customer journey, reducing manual workload and improving service quality. * Champion a data‑driven culture across markets Promote best practices, build capability, and support teams in embedding data\-led decision making and digital tools into their everyday activities. * Drive continuous improvement in Customer Service processes Identify efficiency opportunities across workflows, systems, and channels, recommending and implementing solutions that boost productivity and customer satisfaction. * Collaborate cross\-functionally to deliver digital initiatives Work closely with IT, DXO, Supply Chain, and other stakeholders to align on priorities, share insights, and ensure successful implementation of digital solutions. * Support adoption of new tools and technology Facilitate change management by providing training, documentation, and key user support to ensure high adoption and effective use of new digital capabilities. **Requirements:** * 5\+ years’ experience in Customer Service, Digital Transformation or Business Process Improvement * Strong order\-to\-cash process knowledge and experience with SAP * Proven experience leading data\-driven digital transformation initiatives * Previous leadership experience, leading teams or projects is a plus * Proficient in Excel\& Office 365 and working knowledge of Power BI * Keen interest in data governance, analytics, automation or AI **Competences:** * Analytics: You can interpret complex data and are able to translate them into meaningful, useful insights that steer effective decision\-making. You are digitally savvy and can work seamlessly with new tools and technology. * Collaboration: You ask and you listen, you take ideas on board and work with leaders and key users taking everyone in the same direction. You build relationships and can engage internal stakeholders to achieve common goals * Effective Communication: You set clear objectives and direction for others. You clarify priorities and can interact with different functions and levels within the company. You are structured, organised and agile in a fast\-changing environment. * Change management and adoption: You challenge the status quo, continuously seek better solutions and aim for automation. You are open\-minded and drive change. * Strategic Capability: You translate the business needs into priorities to drive high impact results and deploy them with speed. **Where you’ll be** **:** You will ideally be based at our HQ in Stockholm, Sweden, or a primary market location in Europe. It will be necessary to be available for international traveling one to four times a year. **Some of our benefits include** : * Flexible work hours and partial hybrid work environment * Discounts on award\-winning Electrolux products and services * Family\-friendly benefits * Comprehensive insurance policy * Extensive learning opportunities and flexible career paths As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.