Customer Service Coordinator

**Overview** Container haulage is won and lost on the phone, on the quote, and on the follow\-through. We are a Ipswich\-based haulier operating out of Felixstowe, London Gateway and Southampton, and we are looking for someone with the right instincts and attitude to grow into a genuinely commercial customer service role. You do not need to have worked in haulage before. You do need to be sharp, switched\-on, and hungry to learn a business where every conversation has a commercial edge. **What You’ll Be Doing** * Handling inbound enquiries from customers across phone and email — bookings, pricing, availability, and general queries — professionally and promptly. * Learning to quote container haulage movements with guidance, and building towards doing so independently with full commercial awareness. * Working closely with our planning and transport team to confirm feasibility and keep customers informed at every stage. * Building relationships with freight forwarders, shipping lines and direct importers — becoming a reliable, trusted point of contact. * Keeping our TMS, job records and customer communications accurate and up to date. * Spotting and flagging commercial opportunities as your knowledge grows, additional lanes, repeat bookings, or account development leads. * Handling service issues calmly and professionally, keeping customers informed rather than avoiding the conversation. * Sending customer updates on their deliveries. **What We’re Looking For** * Some exposure to a customer\-facing or commercial environment — transport, logistics, freight, or a fast\-paced service industry is useful, but not essential. * A communicator. You’re confident on the phone, clear in writing, and comfortable holding a conversation with experienced professionals. * Organised and reliable. You follow things through, document what you’ve done, and don’t let things fall through the gaps. * Calm when it gets busy. Port logistics moves fast — you need to be someone who focuses under pressure, not freezes. * Genuinely ambitious. You want to build something, not just fill a seat. **What We Offer** * A competitive salary with annual review and a performance\-linked bonus as you develop in the role. * 20 days’ holiday plus bank holidays, pension, and on\-site parking. Holidays increasing to 25 days plus bank holidays with increased service. * Structured training across port operations, commercial quoting, TMS, and customer account management. * A genuine pathway into senior commercial, key account, or operational roles as you and the business develop. (If that is desired) **Why Join Us** Most haulage firms compete on price. We don’t. We’ve built our reputation on reliability, responsiveness, and standards that freight forwarders and shipping lines trust when their cargo matters. That means we need people at the front line who actually care about getting it right. If you’re looking for a role where you’ll be trained properly, trusted to develop, and given room to grow into something more senior.